Warranty Policy

Warranty Coverage

We stand behind the quality of our products and offer the following warranty coverage:

  • Manufacturing Defects: All products are covered against manufacturing defects for a period of 2 years from the date of purchase
  • Material Quality: We guarantee that all materials used meet our quality standards
  • Workmanship: Products are warranted to be free from defects in workmanship under normal use

Warranty Period

The warranty period begins on the date of purchase.

What's Covered

This warranty covers:

  • Defects in materials and workmanship
  • Manufacturing defects that affect product functionality
  • Premature wear under normal use conditions

What's Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or negligence
  • Normal wear and tear
  • Damage from accidents, alterations, or unauthorized repairs
  • Damage caused by exposure to extreme conditions
  • Consumable parts or accessories

How to Make a Warranty Claim

To make a warranty claim, please:

  1. Contact our customer service team with your order number and description of the issue
  2. Provide photos or videos of the defect if requested
  3. Return the product in its original packaging if required
  4. Include proof of purchase (receipt or order confirmation)

Warranty Resolution

Upon verification of a valid warranty claim, we will:

  • Provide replacement parts, or
  • Repair the product at no charge, or
  • Replace the product with an identical or comparable item, or
  • Provide a full refund if repair or replacement is not possible

Contact Information

For warranty claims or questions, please contact us:

  • Email: info@royalcondor-usa.com Response time of 24-48 hours
  • Phone: 440-589-0159 Available during business hours

Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary by state or jurisdiction. This warranty does not affect your statutory rights as a consumer.

Last updated: August 2025